Complaints Specialist

100% remote

Full Time

Contract/Temporary

Customer Service

Oakland, CA

1 - 3+ years

$24.52 - $24.97 / hour Pay Rate

Function

Customer Service

location

Oakland, CA

Experience

1 - 3+ years

pay

$24.52 - $24.97 / hour Pay Rate

Responsibilities

Follow communication “scripts�� when handling different topics
Identify customers�� needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way

qualifications

Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Outstanding communication and negotiation abilities
Excellent organizational and leadership skills

required qualifications

Customer Service
Customer Success
Customer Retention
macOS

job highlights

100% Remote (US)
4-month contract with the potential to extend
1-3 years of professional experience with either a financial institution or payment provider preferred - must have
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer facing roles - Must Have
Interest in implementing feedback and dedicated to the improvement of your skills and work
Flexibility to adapt and able to manage multiple assignments while working independently
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail - Must Have
Excellent time-management skills - Must Have
A desire to help people and improve the customer experience
A passion for Square and customers engaging with Square products
Strong Internet research, Google Docs and overall PC skills; SQL experience a plus
MacBook user preferred

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply now�� button.

At Premier �� Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.

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